Return and Refund Policy

Returns & Refund Policy

At Biohack Recovery, we aim to provide clear and transparent information regarding cancellations, returns, and refunds. Please review the policy below carefully before placing an order.

Order Cancellations

Orders may be canceled before shipment at no cost.
Once an order has shipped, it can no longer be canceled and will be subject to the return process outlined below.

To request a cancellation, please contact customer support as soon as possible at support@biohackrecovery.com or via phone at 619-304-8131.

Return Eligibility

  • The standard return window is 30 days from the date of delivery.
  • Returned items must be:
    • Unused
    • In original condition
    • In original packaging, including all accessories and documentation
  • Certain items may be non-returnable due to manufacturer restrictions, hygiene considerations, or special-order status. Any such exclusions will be disclosed prior to purchase.

Special-Order & Made to Order Items

Certain products may be classified as special-order or made-to-order based on manufacturer requirements. These items may have different cancellation or return eligibility once production or shipment has begun. Any such conditions will be disclosed on the applicable product page prior to purchase.

Return Authorization Process

All returns require prior authorization.

To initiate a return:

  1. Contact customer support at support@biohackrecovery.com
  2. Provide your order number and reason for return
  3. You will receive return instructions and authorization details

Unauthorized returns may be refused.

Return Shipping & Restocking Fees

  • Customers are responsible for return shipping costs unless the return is due to damage, defect, or an error on our part.
  • Returned items may be subject to a restocking fee of up to 25%, depending on the product type and manufacturer policies.
  • Original shipping charges are non-refundable unless the return is due to our error.

Restocking fees, if applicable, will be disclosed during the return authorization process.

Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 48 hours of delivery
  • Provide clear photos of the item, packaging, and any visible damage

Once reviewed, we will work with the manufacturer to determine whether a replacement, repair, or refund is appropriate. Return shipping costs will be covered for confirmed damaged or defective items.

Refund Processing

  • Refunds are issued after returned items are received and inspected
  • Approved refunds are typically processed to the original payment method within 7–10 business days
  • Processing times may vary depending on your financial institution

Shipping Timelines

Most orders are typically processed within 1–2 business days.
Shipping and delivery times vary depending on product type, carrier, destination, and availability.

Large or freight items may require additional transit time.
Estimated shipping timelines are provided on individual product pages for reference.

Manufacturer Warranties

All products sold by Biohack Recovery include manufacturer warranty coverage, where applicable.
Warranty terms vary by product and manufacturer and are described on individual product pages or warranty documentation provided with the product.

Biohack Recovery does not offer extended warranties unless explicitly stated.

 

Additional Notes

  • Biohack Recovery does not provide medical advice or treatment.
  • Products are sold for general wellness and personal use.
  • This policy applies only to purchases made directly through biohackrecovery.com.

Contact Information

For questions regarding returns, refunds, or cancellations, please contact:

Email: support@biohackrecovery.com

Phone: 619-304-8131
Business Mailing Address:
2347 Palomira Ct., Chula Vista, CA 91915